Mood, a private equity-backed company, is the world's leading in-store media solutions company dedicated to elevating the Customer Experience. The Company creates greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood's clients include businesses of all sizes and market sectors, from the world's most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more information, visit:www.moodmedia.com
General Summary:
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The Collections Specialist is responsible for all collection functions, including following up with client for resolution of past due A/R, for an assigned portfolio of accounts. The Collections Specialist is responsible for maximizing cash flow through collection of coming due and past due receivables, resolving disputed balances or other issues that prevent timely payment, and performing account reconciliations as needed.
The Collections Specialist will be the first point of contact for dispute management and will work internally with multiple departments and externally with the customer to resolve issues that arise for various reasons including but not limited to: invoices not received, short paid invoices, skipped invoices, inaccurate billing, disputes, price and quantity discrepancies, and improper application of payment.
In this role, the Collections Specialist may be asked to review orders on credit hold, and then to release orders within the parameters of established AR policies.
Essential Job Functions and Responsibilities:
- Manage a client portfolio that may vary in size based on business needs
- Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow
- Expedite timely payment via phone, email or collections letters while meeting required daily quotas
- Interact with customers through direct collection call contact and emails
- Respond to client inquiries regarding past due accounts, research and provide account information to client as necessary
- Provide invoice copies and or statements to clients
- Ability to identify and resolve client issues with a customer centric approach
- Maintain accounts receivable past due balances at or below an acceptable level deemed by the Credit Control Leadership
- Coordinate issue resolution with customers and internal departments to mitigate losses due to delinquency, billing discrepancies, and payment application
- Document all customer contact and collection efforts within Oracle as well as processes and practices
- Other duties as assigned by management
Knowledge/Skills/Abilities
- High School diploma and minimum of 1 years' experience in a high-volume AR department managing collections for customers of various sizes.
- Direct experience with working with large data sets of information to determine appropriate resolutions in an accounts receivable environment is needed
- Proficiency in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot tables and other formula creation)
- Proven ability to balance day to day responsibilities while supporting strategic goals and initiatives
- Proven ability to work in multiple systems while supporting customer inquiries
- Ability to handle high call volume using dialer technology – Minimum 50 inbound calls daily
- Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize
- Knowledge of billing and receivable management preferred
- Knowledge of basic accounting principles
- Strong decision making skills with little to no supervision
- Works well with others as team work is essential for success
Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
Visit us online atwww.moodmedia.com
