Job Information
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LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, TENNESSEE REVENUE REGISTRATION AND REPORTING SYSTEM DIVISION, DAVIDSON COUNTY
Hybrid schedule of 2 days in the office and 3 days remote
Qualifications
Education and Experience: Graduation from an accredited college or university with an associate’s degree.
Substitution of Experience for Education: Qualifying full-time professional work experience in tax administration and/or business analysis may be substituted for the required experience on a year-for-year basis to a maximum of two years.
Other Requirements
Necessary Special Qualifications: None
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary
Summary: Under immediate supervision, performs business development support work of routine difficulty within the Tennessee Revenue Registration and Reporting System; and performs related work as required.
Distinguishing Features: This is the entry level classification in the TR3 Business Consultant series. An employee in this classification learns to become the point of contact for various business divisions, vendors, and state IT resources. An employee in this classification is responsible for learning to assist with the definition of business objectives, testing solutions, and verifying that the solutions adequately meet the business objectives. This classification differs from the TR3 Business Consultant Adv in that an employee of the latter performs more complex business development support work.
Responsibilities
- Learns to act as a liaison between business vendors and state IT resources.
- Learns to maintain industry knowledge of business objectives and requirements.
- Learns to assist with the identification of subject matter experts for more complex topics such as: penalty, interest, and staging of cases.
- Learns to analyze, with assistance from others, various approaches to meeting business requirements.
- Learns to test functions within TR3 and identify additional appropriate testing resources based on business knowledge when needed.
- Learns to assist with test scenario development, test scenario writing, and test execution to ensure performance and accuracy.
- Learns to assist with deskside support for the Department and stakeholders when TR3 is updated and/or changed.
Competencies
Competencies:
- Action Oriented
- Approachability
- Composure
- Customer Focus
- Dealing with Ambiguity
- Intellectual Horsepower
- Interpersonal Savvy
- Organizing
- Patience
- Peer Relationships
- Perseverance
Knowledge:
- Clerical
- Customer and Personal Service
- English Language
- Law and Government
- Mathematics
- Telecommunications
Skills:
- Active Learning
- Active Listening
- Coordination
- Critical Thinking
- Quality Control Analysis
- Reading Comprehension
- Service Orientation
- Speaking
- Time Management
- Troubleshooting
- Troubleshooting
- Writing
Abilities:
- Auditory Attention
- Category Flexibility
- Deductive Reasoning
- Flexibility of Closure
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Mathematical Reasoning
- Memorization
- Number Facility
- Selective Attention
Tools & Equipment
- Computer
- Telephone
- Scanner
- Copy Machine
- Printer
- Calculator
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
