OWL Automotive Consulting is one of the automotive industry’s premier consulting firms. We are looking for a dynamic, creative thinking IT professional to join our growing family. The ideal candidate will be passionate about getting results, detailed in their quest to solve problems and love to work in a fast-paced environment where there is never a dull moment.
We believe that when joining any company, it’s important for you to understand who we are. We’ve developed our culture around our people. It’s not just lip service to say that you are important to us. As an example, we invest in our people by providing ongoing technical training at no cost to them. Again, you are important to us.
If that sounds like what you’re looking for, check out below to see what we’re looking for.
Tier-1: Knowledge, Skills, and Abilities
Knowledge:
o Diagnose, research, and resolve tier 1 technical hardware and software issues.
o Provide accurate information on IT products and services.
o Identify and escalate situations requiring urgent attention.
Skills:
o Strong customer support skills
o Excellent written and verbal communication skills
o Effectively advise and assist customers on appropriate action.
Abilities:
o Problem-solving ability to diagnose and resolve basic technical issues.
o Demonstrates eagerness to learn and flexibility with the ability to multi-task.
o Possess attention to detail and follow-through.
o Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
o High level of professionalism and ability to maintain confidentiality.
o Serve as the first point of contact for customers seeking technical assistance via phone, chat, SMS, e-mail, or in person.
o Properly document information and direct unresolved issues to the next level of support personnel.
o Able to work shift hours of 8:00am-5:00pm Monday- Friday with some early Shifts (7:00am-4:00pm) and rotating Saturday shifts (10:00am-7:00pm)
o Create, edit, and respond to IT Help Desk tickets.
o Maintain the highest possible level of customer service.
o Document administrative time.
o Other duties as assigned.
Certifications:
o CompTIA A+ (required)
Now, if what you’re looking for, matches up with what we’re looking for, send your resume right away to info@owlautocs.com.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: Remote
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