The CSC ServiceWorks Story:
EOE/AA/M/F/Vets/Disabled
Overview:
Our ideal fits for CSC REMOTE Dispatch/Customer Service Tech will be Extroverts, Problem Solvers, and Seasoned Communicators. Our dispatch department is home to detailed, perceptive team members with a knack for problem solving and a passion for supporting Best-in-Class customer service. In recognition of the exceptional service and support, we in turn take exceptional care of our team members—providing training, a stable work environment, and competitive incentives and benefits.
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States, Canada, and Europe.
Our Best-in-Class team of 3,000 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
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Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
EOE/AA/M/F/Vets/Disabled
Remote Dispatch/Customer Service Tech Monday - Friday 8:00am - 5:00pm, giving you afternoons and weekends for special moments that matter!
Our ideal fits for CSC REMOTE Dispatch/Customer Service Tech will be Extroverts, Problem Solvers, and Seasoned Communicators. Our dispatch department is home to detailed, perceptive team members with a knack for problem solving and a passion for supporting Best-in-Class customer service. In recognition of the exceptional service and support, we in turn take exceptional care of our team members—providing training, a stable work environment, and competitive incentives and benefits.
You’ll interact with our customers and CSC field team members daily, which may include:
- Handle customer calls until resolution, or forward to appropriate party.
- Coordinate assignments for service technicians per customer request.
- Respond to incoming dispatch and service related calls and emails from field employees.
- Monitor and assist technicians in completing call in a timely manner.
- Enter assignment data and/or update information in the system(s).
- Work Life Balance!
- 75% Employer Paid Medical, Dental, and Vision insurance
- Year-round Work & Paid Training
- Company Paid Life insurance
- 401k with generous Company Match
- Paid Vacation, Personal Time Off and Holiday Pay
- Flexible Spending & Health Savings Account
- Paid employee Referral program
- Some positions are provided a Company Vehicle, Fuel Card, and Corp Card for all expenses
- HS Diploma or equivalent.
- Ability to pass background and drug screening
- Prior experience in dispatch or as Customer Service Associate is a plus.
- Ability to read maps and understand basic routing concepts.
- Strong communication and interpersonal skills that put people at ease and elicit action.
- Proficiency in MS Office Suite, particularly Excel, Word and Outlook.
- Military experience is not required, but it is welcome and appreciated here.
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